All goods have 2 year warranty if not noted otherwise. Wear and tear parts like soldering tips, heating elements etc. have 6 month warranty. Usually we require our customers to ship the faulty items back for inspection but on some cases fault can be identified via photographs. In this case returning the item may not be necessary.
Please contact us before sending items back. Please provide detiled explanation of what happened along with your order number. Additional Images can be sent to firstname.lastname@example.org
We accept payments in EUR and USD currencies through paypal and only EUR currency through bank transfer. Since 23.05.2018 all prices are tax free. No tax or VAT will be added to the prices.
In-stock items will be sent out within 1-2 working days. Items not in stock will arrive within 2-3 weeks. Your order will be sent out when all items arrive into stock. if you need to get some items earlyer, please contact us, additional shipping fees may apply. Orders will be fulfilled only after full payment has been received.
Baumtronics will not give your personal information to any third party, except curriers who will receive only necesary information for delivering the goods to the client. We will never use a third party for newsletter services or any other activity which would disclose our clients information.