Shipping and returns


We ship internationally! We are located in EU Estonia. All our parcels will ship from our Warehouse in Tallinn. usually shipping time within EU and even USA is very fast (around one week) although standard 14 days should be considered. We ship your orders within 1-2 working days. Out of stock items can take around 2-3 weeks to arrive. All the goods will be sent together when stock arrives, unless otherwise is requested. Also all clients are welcome to pick up order from our warehouse:

Jõekalda 2
12012, Tallinn

Shipping cost is based on actual carrier pricelists, no additional fees are charged. Orders are forwarded only after full payment has been received. Our maximum shipping weight with Eesti Post is 20kg.

Returns and Refund

We are located in Estonia so all buyer rights are protected under EU directives and Estonian law. Items purchased from our online shop can be returned within 30 days, no questions asked. Returned items must be in their original condition and package. Shipping fees are not refundable. The payment amount will be returned to the customer once all the goods have been received and inspected. Note that any fees associated with the payment are not refundable. Starting from October 11, 2019, PayPal does not refund transaction fees and thus it is not refundable to the buyer.

In case an order cancellation is initiated by BaumTronics shop, due to an error at our part, ie. incorrect stock status or the item in stock is faulty, the customer will be refunded the full amount of original payment.

For warranty returns please read terms and conditions HERE.

Import Taxes

All import taxes and duties are not sellers responsibility.

Non EU customers: Import tax may be applied according to destination country law.

For EU customers: No import tax is applied! Usually when ordering stuff from China, USA or other non-EU country, you have to pay import-taxes. Many EU countries have low tax free limit (usually 22€). It means that you have to pay VAT for every parcel that is over that limit. Our warehouse is already in EU so the import taxes have already been paid for you and no additional import tax is applied!